KeyCare is a virtual care company whose purpose is to improve access to care. We do this by providing health systems with a tech-enabled virtual care workforce (telehealth) that helps expand their capacity in a variety of ways.

Description of Position:

We are seeking a detail-oriented Clinical Staffing Manager to join our growing team. The Staffing Manager is responsible for coordinating and scheduling clinical provider staff in order to ensure that sufficient clinical provider workforce resources are scheduled to work at the appropriate times to meet patient appointment demand. This includes activities such as managing clinical staff work schedules and availability, shift trades, call outs, managing overtime hours, and ensuring compliance with labor laws and regulations. This position is also responsible for assessing and providing future clinical staff recruitment needs (supply) to support the growth of the business and preparing various staffing and patient visit (demand) reports. Other responsibilities include performing administrative support tasks such as preparing and processing documentation, some payroll related activities, maintaining extensive records, coordinating with internal and external parties, and developing strategies to optimize processes.

Responsibilities:

Manage, plan and oversee the clinical provider work schedules operations.
Manage provider scheduling and staff management software solutions and processes
Ensure clinical staff update information and follow processes as necessary to support and comply with clinical scheduling operations.
Identify days / times when clinical coverage is insufficient and take immediate action to remedy.
Become an expert on the Provider Scheduling and Management software tool - Planbase.
Prepare work schedules and enforce compliance with company and industry labor requirements. Report any variances.
Create clinical staffing reports, monitor clinical employee attendance performance and submit reports to management.
Determine staffing shortfalls and report clinical staff needs as necessary to proactively address coming staffing needs.
Confirm clinical staff worked hours to ensure accurate employee compensation.
Serve as liaison between the company and clinical provider staff.
Train and orientate new clinical staff of scheduling procedures and policies.
Understand the status of provider credentialing applications and renewals to account for new inbound provider resource availability.
Ensure that the personnel requirements for each work shift complies with internal and external regulations.
Help clinical staff understand their duties and responsibilities and the company’s operating procedures and rules.
Comply with legal regulations and company procedures.
Collaborate with internal departments as necessary to support the business
Impeccable interpersonal skills and communication skills
Other duties as assigned

Qualifications and Skills:

Minimum of 3 years of experience in Provider Scheduling Management in a 24-7-365 healthcare setting.
Familiarity with provider scheduling software.
Strong understanding of regulatory requirements
Excellent organizational and time management skills.
Detail-oriented with strong analytical abilities.
Proficient in Microsoft Office Suite.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.

Education and Requirements