Job Title: Provider Partner Manager

Department: Clinical Services

Schedule: Full-Time / Remote

Work Location: Preferred residence in the Pacific NW / WA state region, but open to other locations based on business needs.

Mission Statement

To deliver expedited, high-quality healthcare advocacy, person to person, heart to heart

At Ready Rebound, we are committed to revolutionizing healthcare delivery for First Responders. By advocating person to person, heart to heart, we ensure expedited, high-quality healthcare navigation and support. Our mission extends to providing exceptional care and support to the heroes on the front lines, including fire, police, and public works personnel, ensuring they receive prompt and effective treatment for injuries sustained in the line of duty.

About Ready Rebound

Ready Rebound stands as a national leader in healthcare navigation, dedicated to transforming the way healthcare is delivered to our First Responders. Our team is passionate about supporting the health and well-being of those who put themselves at risk to protect and serve our communities. We offer a unique opportunity to make a significant impact, inviting passionate individuals to advance their careers while contributing to a meaningful cause.

Role Overview

The Provider Partner Manager plays a crucial role in executing Ready Rebound's mission. This position involves contacting, vetting, and establishing medical providers partnerships within an assigned region. The Manager will leverage Ready Rebound contacts, existing provider partners, and subject matter experts to build a robust roster of providers in new regions. Additionally, this role encompasses maintaining provider relationships, resolving member care issues, and collaborating closely with client navigation, sales, marketing, and client success teams to expedite the care process for injured members.

Skills and competencies required to be successful in this role include, but are not limited to: Customer Focus, Strategic Agility, Process Management, Communication, and being Results Driven.

Key Responsibilities:

Provider Partner Development

• Provider Identification: Research and identify healthcare providers within a designated region who meet our criteria for treating musculoskeletal injuries.
• Outreach: Engage potential providers to introduce our network and evaluate their interest in participation.
• Documentation: Maintain detailed records of provider interactions, including contact details, responses, and notes.
• Credentialing Support: Guide providers through expectations process to meet organizational standards.

Provider Relationship Management

• Communication: Foster positive relationships with providers through regular communication, addressing any concerns.
• Provider Education: Inform providers about our mission, expectations, and procedures for treating first responders.
• Issue Resolution: Serve as a liaison to resolve any challenges between providers and our organization. Resolve any potential issues between providers, Ready Rebound, and/or clients.

Reporting and Market Focus

• Reports: Submit reports as needed highlighting activities, accomplishments, and challenges.
• Market Assessment: Continually assess the market for opportunities to expand the provider network and optimize services for first responders.

Deliverables

• Establish a provider roster or team adhering to Ready Rebound’s protocols for first responder care.
• Maintain a comprehensive database of potential and active providers, including contact information, notes, and status.
• Provide weekly progress reports detailing activities, outcomes, and challenges.

Benefits and Perks

• Competitive Medical/Dental/Vision plans
• Company Stock/Equity
• 401K Plan
• Life and Short/Long-term Disability Insurance
• Unlimited PTO
• Personal/Parental Leave Policy
• Flexible and Fun Work Environment, and more!

Physical Requirements:

The role involves a dynamic work schedule that includes travel, face-to-face meetings, and remote work. Successful candidates must be able to meet the following physical requirements:

Travel: Ability to travel frequently by car and plane. Includes the capacity to manage travel logistics, adapt to varying schedules. Possess a valid driver’s license.

Face-to-Face Meetings: Ability to engage in face-to-face meetings with clients at their places of business. This may involve standing or sitting for long periods, carrying, and setting up presentation materials, and navigating various business environments.

Physical Needs: Manual dexterity, sensory abilities, lifting and carrying ability to manage company materials, laptops, presentation equipment which may involve lifting up to 25 lbs.

Work Environment:

This position is largely remote, requiring the establishment of a productive home office environment. To ensure success while working from home and on the road, the following conditions should be met:

Home Office Setup: A quiet, dedicated workspace free from distractions. This space should be ergonomically set up to promote prolonged periods of sitting or standing work, with adequate lighting and ventilation.

Technology Requirements: Reliable high-speed internet access is essential for telephonic, video conferencing, and electronic communication. The candidate must have, or be willing to set up, a home office with the necessary technology, including a computer with webcam, smartphone, and possibly a printer/scanner. Understanding and adherence to data security and privacy policies.

Availability: While the role offers flexibility, the candidate must be available during core business hours and for client meetings that may occasionally extend beyond traditional work hours, including different time zones.

Self-Discipline: Given the remote nature of the job, a high degree of self-discipline and time management skills is required to meet or exceed sales goals without direct, in-person supervision.

Join us at Ready Rebound and play a pivotal role in supporting the well-being of those dedicated to serving and protecting our communities. Together, we can make a significant impact on the lives of our First Responders.

This position is designed for individuals who are adaptable, self-motivated, and able to meet the physical demands of travel and client engagement, as well as the discipline required for remote work. Ensuring a productive and secure home office environment is crucial for success in this role.

Ready Rebound is an equal opportunity employer. All applicants for employment are covered by federal laws and Presidential Executive Orders designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors.