Here’s why we need your help

As Recovery.com continues to scale, having a secure, reliable, and well-supported technology infrastructure is critical to our mission. We are seeking an experienced IT Manager to directly manage and optimize our internal IT systems, ensuring our teams have seamless access to the tools and services they need. This role is instrumental in overseeing Google Workspace administration, supporting SaaS tool ecosystems, strengthening cybersecurity measures, and driving IT process improvements that enable organizational growth.

Work Location

This role is required to be in office 4-5 days a week. Flexibility to work from home occasionally.

How you know you’re being successful

• Internal teams report high satisfaction with IT services and rapid issue resolution.
• Google Workspace and key SaaS systems are fully optimized, secure, and highly reliable.
• IT security and compliance standards are consistently met and continuously improved.

We’ll expect you to do things like these

• Administer and manage Google Workspace (Gmail, Drive, Calendar, etc.) and core SaaS platforms, ensuring optimal performance, security, and user support
• Monitor and troubleshoot network, hardware, software, and access issues for all employees
• Implement cybersecurity practices for our internal staff IT infrastructure, including endpoint protection, identity management, and regular system audits
• Maintain asset management, inventory, and device lifecycle policies
• Configure and manage Single Sign-On (SSO), Multi-Factor Authentication (MFA), and related security tools
• Serve as the primary point of contact for technical support and troubleshooting across the organization
• Develop and maintain IT documentation, system configurations, and user support materials
• Manage IT vendor relationships, licensing renewals, and service agreements
• Identify opportunities for process automation and system improvements to enhance operational efficiency
• Collaborate cross-functionally with internal teams to balance risk management and productivity, especially as new tools and technologies are rapidly introduced into the workspace
• Provide occasional on-call support and perform critical updates or maintenance during nights and weekends to accommodate our international team and minimize business disruption

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience
• 4+ years of hands-on IT administration experience, including expertise in Google Workspace management
• Demonstrated experience supporting SaaS ecosystems and maintaining system security
• Strong troubleshooting skills across Mac and PC environments, along with in-office A/V equipment such as Owl Labs meeting tools and Vibe Boards
• Working knowledge of cybersecurity principles, including MFA, endpoint protection, and access controls
• Customer-service orientation and servant leadership mindset
• Demonstrated ability to maintain confidentiality

What we think will improve your chances of success

• Google Workspace Administrator certification or other relevant certifications (e.g., CompTIA Security+, ITIL Foundations, Jamf)
• Experience supporting IT in hybrid work environments - even better if you have supported an international workforce
• Familiarity with the IT needs specific to organizations in the healthcare industry
• Ability to independently manage competing priorities with minimal supervision

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Travel Expectations

Twice a year for company gatherings. You may be asked to extend travel for these onsite gatherings to set up/tear down IT equipment as needed.

Compensation

The base salary range for this position is $85,000–$95,000, plus eligible benefits. Compensation may be adjusted based on tenure and experience.

Equity Options

In addition to your cash compensation, you will receive options to buy stock in Recovery.com at a set strike price. These options will vest on a four-year schedule and present an exciting opportunity to benefit from the upside of our company’s growth.

Quarterly Bonus

An additional 10% of base earnings is paid out quarterly when the company meets its revenue target.

Dane County Housing Stipend

We strongly value in-person work and collaboration, so for full-time employees residing in Dane County, we offer a housing stipend of $735.26/month in addition to your salary ($8,823.12/yr; half of the Fair Market Value of a 2BR apartment in Madison according to rentdata.org).

Benefits and Perks

This role is eligible for the following benefits and perks:

• Medical, Dental, and Vision Insurance (100% of premiums paid for employees, 50% of premiums paid for dependents)
• Short- and long-term disability and basic life insurance
• 401K (100% company match up to 3% and 50% on the next 2%)
• Paid time off, paid holidays, and leaves of absence
• Education Assistance (for educational coursework directly related to your role)
• Flexible hybrid and work-from-home policy

Physical Requirements

• Sit down and operate a computer for extended periods of time.
• Ability to occasionally lift items weighing up to 15 lbs.
• Ability to work in an open office environment.

About Recovery.com

Each year, 90% of people who need addiction treatment don’t receive it. One of the major reasons is the difficulty in finding a treatment provider, and as people increasingly turn to the internet over family, friends, or medical professionals to find care, Recovery.com is making a difference in thousands of people’s lives by providing a comprehensive, user-friendly resource for finding addiction and mental health treatment.

Launched in 2017, Recovery.com is a late-stage startup based in Madison, WI, on a mission to be the the most trusted online resource for connecting patients and mental health providers. We are rapidly growing and profitable, and looking to aggressively capture the market opportunity as we scale to $100M ARR over the next 4 years.

Our core values aren’t just words to us! They define who we are and how we work. People who are successful at Recovery.com:

• Regularly show compassion and empathy for customers, patients, and fellow colleagues
• Display vulnerability by demonstrating authenticity with themselves and encouraging it in others
• Strive for growth and humbly seek to improve in all aspects of work
• Demonstrate joy and a positive attitude in every interaction, from office conversations to solving difficult problems
• Exhibit accountability by not only fulfilling their own responsibilities, but helping others in their work as well
• Embrace creativity by testing the norms and being open to new ideas

Equal Opportunity Statement

Recovery.com is an equal opportunity employer committed to diversity and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, veteran status, gender identity, race, religious beliefs, disability, sexual orientation, age, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce. Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them.