Data Analyst Job Description

We are looking for a detail-oriented Data Analyst to join our team. You will report to our Director of Implementations and Technical Solutions. In this role there are five primary responsibilities:

1. Creating and executing plans to ensure our repository of over 1,600 medication forms is accurate and up to date (e.g., enrollment forms, prior authorization forms, co-pay cards, and any other forms needed to power our solution)

2. Performing steps to register and verify providers and users so they may use our platform.

3. Working as a part of the support team to resolve client inquiries and issues.

4. Assisting the implementation team with project planning and tasks related to bringing new clients on-board.

5. Execute projects and initiatives to support process improvement and innovation of RxLightning internal processes, system enhancements, and user experience improvement.

A successful candidate for this role is an individual who is detail oriented, organized, manages their time well, has a willingness to learn, and communicates clearly with internal colleagues and end users of our platform.

Roles and Responsibilities:

· Learning about the RxLightning product and use cases.

· Collaborate with other employees and teams to collect information to complete work.

· Entering and updating data from pdf forms and other documents into our database.

· Performing quality assurance checks on existing data.

· Responding to requests from the business and development teams.

· Processing user support tickets that involve data changes.

· Providing timely updates on status of work using a ticketing system

· Provide input and feedback on bugs/feature requests

· Update and close tickets in a timely manner

· Manage and maintain effective record keeping, organizing files to collect information for future use.

· Creates plans that break work into actionable steps then tracking towards completion.

Qualification Requirements:

· High school equivalent or higher

· Basic computer and typing skills

· Good working knowledge of email systems and Microsoft Office software (especially MS Excel).

· Ability to learn new software and technologies quickly.

· Ability to follow instructions and work in a team environment.

· Detail-oriented.

· Project Management skills.

· Problem-solving skills.

· Communication skills (excellent listening skills, ability to articulate an issue, ability to develop recommendations and share the pros and cons)

· Organization and tracking skills.

· Azure Data Studio, Zendesk, Power BI, GitLab, and SQL experience (preferred)

The Details

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these Essential Functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and use arms and hands in a variety of ways.

EO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Security Requirements:

Must be able to pass a background check and drug screening and work in a HIPAA compliant environment. Must be able to work in the United States without sponsorship.

Role-Related Privacy and Security Disclosure:

This role may require access to PHI for the purpose(s) of investigation and triage of support issues, troubleshooting, data reporting, or client implementation and must comply with our Privacy and Security Policies and Procedures